Cancellation & Refund Policy

Cancellation Policy

At touristdesks.com, our primary goal is to provide exceptional travel services while ensuring customer satisfaction. However, we understand that plans can change, and therefore, we have a well-defined cancellation policy in place. Please review the following guidelines to understand the terms and conditions of cancellations:

1. Notification of Delays and Cancellations:
We strive to keep our customers updated regarding any flight cancellations, delays, or schedule changes. Notifications are sent regularly via email, SMS, or phone calls to help travelers make necessary adjustments.

2. Rebooking Options:
If your flight is canceled and you wish to rebook, our experienced representatives will assist you promptly. Please note that rebooking policies vary based on the airline’s terms and conditions, as well as seat availability on alternative flights.

3. Cancellation Fees:
Flight cancellations may be subject to fees depending on the airline's specific policy. Some fares may be non-refundable, while others may allow cancellations with a penalty. Customers are advised to review the fare conditions before booking.

4. Cancellation Timeframe:
Most airlines have different cancellation timeframes. If you cancel your flight within 24 hours of booking, you may be eligible for a full refund, provided the booking was made at least seven days before departure. However, beyond this period, airline-specific cancellation policies apply.

Refund Policy

We believe in transparency when it comes to refund processing. Below are the key aspects of our refund policy:

1. Refund Eligibility:
Refunds are subject to airline regulations. If a flight is canceled due to unavoidable circumstances such as extreme weather conditions, natural disasters, or government-imposed travel restrictions, you may be entitled to a refund.

2. Refund Request Process:
To request a refund, customers must contact our support team or the respective airline directly. The processing time for refunds may vary, and the final amount refunded depends on the airline's policies.

3. Refund Processing Time:
Refunds typically take 7-21 business days to be processed, depending on the payment method used at the time of booking. Some banks or credit card providers may take additional time to reflect the refunded amount in your account.

4. Non-Refundable Tickets:
Certain ticket categories, including promotional or discounted fares, may be non-refundable. In such cases, customers may receive travel credits instead of a monetary refund, which can be used for future bookings.

5. Service Charges:
Please note that service fees charged by touristdesks.com for processing cancellations or refunds are non-refundable.

If you have any further questions regarding cancellations or refunds, please reach out to our customer support team for assistance.